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Original tea leaves form the Queen of Hills

Free delivery above Rs. 600

Single Estate Leaves

Organic and Hand Picked

FAQ
Shopping Information
What delivery services do you use?

We partner with trusted courier services such as FedEx and DHL to ensure your premium tea reaches you fresh and on time.

How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Domestic deliveries usually take 3-7 business days, while international shipments may take 10-15 days depending on customs.

Can I track my order?

Yes! Once your order is shipped, we will email you a tracking number so you can monitor your package every step of the way.

Can I change my shipping address after placing an order?

If you need to update your shipping details, please contact our customer service within 24 hours of placing the order. After that, we may not be able to modify your delivery address.

Payment Information
What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal and net banking for your convenience and security.

Is it safe to pay online?

Absolutely. Our website uses SSL encryption and secure payment gateways to protect your payment information.

When will I be charged for my order?

Your payment will be processed immediately once you confirm your order to ensure smooth and timely processing.

Do you offer gift cards or discounts?

We offer seasonal discounts and loyalty rewards to our valued customers. Please subscribe to our newsletter to stay updated on special offers.

Order Returns
What is your return policy?

If you’re not fully satisfied with your purchase, you may return unopened items within 14 days of delivery for a full refund.

How do I initiate a return?

Please contact our customer support via the Contact Us page to receive a return authorization and instructions.

Are there any items that cannot be returned?

For hygiene and freshness reasons, opened or used tea products cannot be returned.

How long does a refund take?

Refunds are processed within 6-12 business days after we receive your returned package.

Have a question?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 6 - 12 business days from the time your package arrives back to us for a refund to be issued.

  • Address: 4/101,Soraigundu Village, Lovedale,
    The Nilgiris, IN 643003
  • Email: info@lovedaletea.in
  • Phone: +91 - 442 359 1119